Privacy Policy
This Privacy Policy explains how Ukhamba collects, uses, discloses, and safeguards your information when you visit our website or use our services. By using our platform, you consent to the practices described in this policy.
1. Information We Collect
We collect information you provide directly, such as your name, email address, shipping address, phone number, and payment details when you create an account, place an order, or contact us. We also automatically collect certain information, such as your IP address, browser type, device information, and browsing activity through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your account, orders, or customer service requests
- Send you updates, promotions, and marketing materials (you can opt out at any time)
- Improve our website, products, and services
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, such as payment processors, shipping companies, and IT service providers. We may also disclose your information if required by law or to protect our rights and safety.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site usage. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our site.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. Please protect your account credentials and notify us immediately of any unauthorized use.
6. Your Rights & Choices
You have the right to access, update, or delete your personal information. You may also request to restrict or object to certain processing of your data. To exercise these rights, please contact us. We will respond to your request in accordance with applicable laws.
7. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove the information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date at the top of the page.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through our website or at our support email.