Shipping Policy

Our Shipping Policy explains how and when your orders will be delivered. Please review the details below to understand our shipping process, costs, and what to expect after placing an order with Ukhamba.

1. Processing Times

Orders are processed within 1-3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Delivery Times

We offer several shipping options at checkout. Delivery times depend on your location and the shipping method selected. Standard shipping typically takes 3-7 business days, while express options are available for faster delivery. You will see estimated delivery times at checkout.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method chosen. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.

4. International Shipping

We ship internationally to many countries. International shipping times and costs vary by destination. Please note that customers are responsible for any customs duties, taxes, or import fees imposed by their country.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website.

6. Delays & Issues

While we strive to deliver orders on time, delays may occur due to factors beyond our control (e.g., weather, customs, courier delays). If your order is significantly delayed, please contact us and we will assist you in resolving the issue.

7. Contact Us

If you have any questions about our Shipping Policy or need help with your order, please contact us through our website or at our support email.